FREQUENTLY-ASKED QUESTIONS   

How are your shirts and hoodies printed?

All of our apparel prints are digitally-printed. We have hand-picked all of our printers and run test-prints in order to ensure we are providing the best quality digital printing available. Unlike screen printing, which involves creating a stencil or "screen" and then using that stencil to apply layers of ink on the printing surface, digital printing is a much newer process that involves the artwork being processed by a computer, and then printed directly onto the surface of your product. Digital printing is not a heat transfer, as the ink is directly adhered to the fabric. 

When will we see some new designs?

We are constantly developing new design concepts for our products and will post them as we complete them. 

Can you create custom designs?

Jet City Design Company is happy to assist you with your unique T-shirt ideas and can provide you with a proposal for graphic arts and design. 

What is your return and refund policy?​

Your satisfaction is our #1 priority. If there is an issue with the quality of the product, we will replace it at no cost. If you ordered the wrong size, you can return your product to us and we will replace it for you. We do not offer refunds, but we will provide store credits towards future purchases.

 

Payment and shipping

We accept all standard forms of payment, including Visa, MasterCard, AMEX, and PayPal. All purchases include sales tax and shipping costs. Most products ship within 2-3 days of purchase, unless it is an embroidered product which can take 7-10 days to ship. All products are sent via Ground shipping. You will receive a tracking number once your product has shipped.

 

How can I contact Jet City Design Company?

The best way to contact us is by emailing us at info@jetcitydesignco.com. We try to respond to all emails within 24 hours.

Thank you for shopping with us!